We understand that sometimes a course, membership, or product may not meet your expectations. That’s why we offer a flexible refund policy—tailored to the type of product you’ve purchased.
Individual Courses
- If you haven’t started the course, you’re eligible for a cash refund within 14 days of purchase.
- If you have started the course but haven’t completed it, and you’re not satisfied, we’ll issue a gift card refund within the same 14-day window.
- Once the course is completed or the 14-day period has passed, we’re unable to offer a refund.
Monthly Memberships
- Monthly subscriptions are non-refundable.
- These are rolling plans with periodic billing. You can cancel anytime to stop future payments, but refunds are not issued for past billing periods.
Annual & Lifetime Memberships
- These plans come with a 7-day refund window from the date of purchase.
- After 7 days, refunds are no longer available, but you can still cancel auto-renewal.
- If you’re on an annual plan, you’ll retain access until your expiration date.
Digital Products & Documents
Due to their instant delivery, the following items are non-refundable:
- Proof of Completion Letter
- Proof of Enrollment Letter
- Certificate of Achievement
- Result Breakdown Transcript
- eBooks, Toolkits, Lesson Plans, and Activities
- ICOES and CPD Digital Certificates (PDF format)
Third-Party Purchases
If you purchased a course or product through a third-party platform or voucher, please contact the original issuer directly for their refund policy.
For full details, you can review our Terms of Service anytime.
Still have questions? Our support team is happy to help—just reach out!
Sep 4, 2025