IOA

Getting Started

  • Do I need to download any special software?

    Nope! You’ll be able to access everything you need through your browser, on any device - desktop, laptop, tablet or mobile phone.
  • Do I need to purchase additional materials?

    All you need is your passion and dedication. All course materials are available online, on your Virtual Campus. Upon completion of your course, you can enhance your original purchase with additional complementary documents, which will be listed for your convenience in this article:
  • How is the course evaluated?

    Each course has exams at the end of each module. The questions are a mix of true/false and multiple-choice and will be scored immediately. To pass the exam, you need to receive a minimum score of 55%. If you fail an exam, you have the opportunity to retake the questions that you got wrong. Once y...
  • How long will it take to complete the course?

    Our courses are of varying lengths, and everyone studies at different speeds, so there is no one answer to this. Once you register on our website, you will have 12 months to activate the course. Once you activate the course, you have 60 days to complete it. Time extensions are available for purch...
  • What is the course schedule?

    Our courses don’t have a set schedule. You will be able to access your course online at any time and study at your own pace. Once you register on our website, you will have 12 months to activate the course. Once you activate the course, you have 60 days to complete it. Time extensions are availa...
  • What support will I receive during the course?

    If you need help during your course, you’ll find the answers to most common questions in this help center. If you need further assistance, contact our Customer Support team here.  Our customer support team strives to respond to all questions within 48 hours. Our typical response time is less tha...