Welcome to Our Help Site

• Can I cancel my subscription at any time? How does that work?
• Do you offer a free trial?
• Getting the Most from Your Courses - Navigating the Student View
• How can I upgrade my membership?
• How do I change my membership plan from monthly to yearly (or vice versa)?
• How do the membership plans work?
• If I want to update my payment card details, how do I do that?

See all articles in Membership Plans →

• Are your courses accredited?
• Will I receive a certificate once I complete the course?
• Can I see the course syllabus?
• Do I need prior knowledge of the subject to take a course?
• Do your beauty courses include supplies?
• What courses do you offer?
• What is the course format?

See all articles in About your Course →

• Will I have access to all future courses as well?

• Certificates and Documents: What You Need to Know
• I have ordered one of the documents. When will I receive it?
• Why won’t the system allow me to apply for my certificate?
• I have ordered the ICOES Digital Certificate. When will I receive it?
• I have pre-ordered the ICOES Hard copy Certificate and have now completed my course. When will I receive it?
• When will my ICOES Hard copy certificate be delivered?
• Certificate Verification: How to Verify Your Course Completion Certificate

See all articles in Certificates and Documents →

• Can I pause the course?
• Can I print the course materials?
• Can I resit some exams to improve my course score?
• Checking and Completing Your Course Progress: A Guide
• How can I adjust the speed of the course videos?
• How do I extend my course?
• How do I take my exams?

See all articles in During the Course →

• Do I need to download any special software?
• Do I need to purchase additional materials?
• How is the course evaluated?
• How long will it take to complete the course?
• What is the course schedule?
• What support will I receive during the course?

• I can’t find my voucher code. How do I redeem my voucher?
• I have a voucher code. How do I redeem my voucher?
• My course offer includes a Proof of Completion, how can I get it?

• Can I unsubscribe from marketing emails?
• How can I login to my account?
• How can I update the name in my student account?
• How do I change my password?
• I have forgotten my password
• I’m having trouble logging in to my account.

• How to Use the IOA Referral Program

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